Refund Policy
1. Refund Policy (iyiba)
Effective Date: [2026/4/25]
Eligibility & Return Window
- Customers may request a refund or exchange within 30 days of delivery (or fulfillment date if delivery confirmation is unavailable) .
- Eligible items must be unused, unwashed, and in original packaging with all tags intact.
- Final sale items (cleared, customized, or personalized products) are non-refundable.
Refund Process
- Submit a return request via email to support@iyiba.com with your order number, product photos, and reason for return.
- Once approved, we will provide a return shipping label (for defective or incorrect items) or instructions for self-return.
- Return shipping costs:
- Free for items with manufacturing defects or shipping errors.
- Customer responsibility for change-of-mind returns (flat rate of $5 or actual carrier cost).
- Refunds will be processed within 5-7 business days of receiving the returned item, credited to your original payment method (excluding shipping fees unless faulty).
Exceptions
- No refunds for damaged items caused by improper use or shipping mishandling (provide carrier claim documentation).
- Partial refunds may apply for opened or used items at our discretion.