4. Shipping Policy (iyiba)
Effective Date: [2026/4/25]
Processing & Delivery Times
- Order processing: 1-3 business days (excludes weekends/holidays).
- Shipping methods and estimated delivery:
- Standard Shipping (Domestic): 3-7 business days (tracking provided).
- Express Shipping (Domestic): 1-2 business days (additional fee applies).
- International Shipping: 7-21 business days (varies by country; customs clearance may extend time).
Shipping Fees
- Domestic: Free shipping for orders over
4.99 for orders below $50 .
- International: Calculated at checkout based on destination, weight, and shipping method (DHL, FedEx, or postal service).
- Customs duties and taxes are the customer’s responsibility—check local regulations before ordering.
Shipping Restrictions
- We ship to most countries worldwide—exclusions may apply (e.g., restricted items, sanctioned regions).
- PO boxes and APO/FPO addresses are accepted for domestic shipments; international orders require a physical address.
Order Tracking & Issues
- Tracking numbers are sent via email once orders ship. Contact support@iyiba.com if tracking shows no movement for 5+ business days.
- Missing or damaged packages: Report within 7 days of estimated delivery. We will investigate with the carrier and offer a replacement or refund if deemed lost.
Returns & Shipping
- Refer to our Refund Policy for return shipping instructions. Returns must be shipped with tracking to ensure delivery.
